Customer Service

At Fred. Olsen Express you are our top priority

We offer a personalized service throughout your whole travel process (before, during and after)

Information & Tickets

922 290 070

928 290 070

reservas@fredolsen.es

Monday to Sunday from 8:00 to 20:00 hours

Ticket Office

You will find a ticket office at the departure docks of our fast-ferries (inter-island routes) and at the Ferry Bus stops, which will be open 1 hour prior departure.

Complaints

To send us your complaints and claims in the most effective way, we recommend that you use this form:

Send your suggestion or complaint here

Social Media

We are happy to help you on our Social Media Channels.
Monday to Sunday from 8:00 to 20:00:

Instagram

Facebook

Twitter

Transportation and goods

Do you need to transport your cargo efficiently and economically? At Fred. Olsen Express we have a specialized service for cargo transport professionals that will help you optimize your journey and get the best results.

Transportation customers

fredolsencarga@fredolsen.es

Travel Agencies

Are you a travel agency? We share your passion for tourism and have a team of experts with extensive experience in the sector. Contact us!

Group bookings

922 937 533

grupos@fredolsen.es

Travel agencies

922 937 533

agencias@fredolsen.es

Tour operators

922 937 533

excursiones@fredolsen.es

Designation	Holder	Duration	Purpose
ASP.NET_SessionId_fosapublicsite	Fred. Olsen Express	Per Session	Cookie that Microsoft.NET uses to remember the session identifier to make requests to the server.
ASPXFORMAUTH	Fred. Olsen Express	Per Session	Cookie used by Microsoft.NET to perform the authentication process (profile validation).
IDTPVTrace_IdentificadorDeLaSesión	Fred. Olsen Express	30 minutes	It is used to retrieve a purchase process not completed at the time of making the payment on the payment gateway and give the possibility of reattempting payment for it.
cookiesDirective_	Fred. Olsen Express	1 year	It is used to indicate that the user has accepted the use of cookies.
.BravoReservas.Session	Fred. Olsen Express	Per session	Used by the purchase process to remember the session identifier necessary to identify itself in requests to the server.
bravoReservasJWT	Fred. Olsen Express	Per session	Used by the purchase process to save essential session parameters for its operation on the server.
BravoReservasPayload	Fred. Olsen Express	Per session	Used by the purchase process to store information about the status of the process.
TPVTraceId	Fred. Olsen Express	30 minutes	It is used to retrieve a purchase process not completed at the time of making the payment on the payment gateway and give the possibility of reattempting payment for it.

Designation	Holder	Duration	Purpose
www.fredolsen.es_CulturaPref	Fred. Olsen Express	100 years	Used to remember the language selected by the user
www.fredolsen.es_cfg	Fred. Olsen Express	Per Session	Used to save user settings during the session: - Remember if the user receives the notice about the "Canarian Resident Discount" and clicks on "Do not show again". - In the Login, remember the authentication mode: if it is by user name, nif or email. - In the My Bookings section, remember the dates from/to and show or not cancelled bookings.
cookieExpired	Fred. Olsen Express	60 days	It is used to remind you that the opinion form "Opinat" has been answered.
foSuggestions	Fred. Olsen Express	1 day	It is used to remember that the user has clicked on ratings of our opinion system (which displays the form Opinat).
foAlertasClose	Fred. Olsen Express	1 day	It is used to remind that the user has hidden the web alerts.
lang	Fred. Olsen Express	10 years	Used by the purchase process to remember the user's language for future access.
opinat	Fred. Olsen Express	60 days	It is used to remind you that the opinion form "Opinat" has been answered.

Designation	Holder	Duration	Purpose
_utma	Google Analytics	Two years from configuration or update	It is used to distinguish users and sessions. The cookie is updated each time data is sent to Google Analytics.
__utmt	Google Analytics	10 minutes	Used to limit the percentage of requests.
__utmt_web1	Google Analytics	10 minutes	Used to limit the percentage of requests.
__utmt_web2	Google Analytics	10 minutes	Used to limit the percentage of requests.
__utmb	Google Analytics	30 minutes from configuration or update	It is used to determine new sessions or visits. The cookie is updated each time data is sent to Google Analytics.
__utmc	Google Analytics	Per Session	Configured to determine if the user was in a new session or visit.
__utmz	Google Analytics	Six months from configuration or update	Stores the source of traffic or the campaign that explains how the user got to the site. The cookie is updated each time data is sent to Google Analytics.
__zlcmid	Zendesk	Two years	Used to identify the device in the chat service.
__cfduid	Zendesk	One year	Used to identify the device in the chat service.
_clck	Microsoft Clarity	One year	It is used to distinguish users and sessions. The cookie is updated each time data is sent to Microsoft Clarity.
_clsk	Microsoft Clarity	One day	It is used to limit the percentage of requests by creating unique sessions per user.
CLID	Microsoft Clarity	One year	Used to determine new sessions or visits. The cookie is updated every time data is sent to Microsoft Clarity.
ANONCHK	Microsoft Clarity	10 minutes	Used for advertising purposes. Microsoft Clarity sets it to 0 to not send.
MR	Microsoft Clarity	One week	Used to determine if the MUID cookie needs to be updated.
MUID	Microsoft Clarity	One year	Identifies unique web browsers that visit Microsoft sites for analysis and operational purposes.
SM	Microsoft Clarity	Per Session	Used to sync the MUID cookie across Microsoft domains

Designation	Holder	Duration	Purpose
Conversion	Google Adwords	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Global Site Tag Fred. Olsen	Bing Ads	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Mobile Purchase Fred Olsen	Bing Ads	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Mobile Purchase Fred Olsen	Bing Ads	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Advertising	Appnexus	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Advertising	Mediamath	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Advertising	Doubleclick	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Analytics	Weborama	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
PageView	Facebook	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.
Purchase	Facebook	Persistent	These cookies have an advertising purpose. They contain a unique randomly generated value that allows the platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.

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